Need Help?

Visit our Help Accordion for answers to frequently asked delivery, order, payment and product questions, or log an enquiry if there’s something specific you need assistance with.

One of our friendly online shopping assistants will come back to you within the following working hours:

 

Customer Service Working Hours:

 

Weekdays 9h00 – 15h00
Weekends 9h00 – 14h00
Public Holidays 9h00 – 14h00
(Closed on Christmas & New Year’s Day)

 

Email : info@brand.co.za

Whatsapp for Business : Click Here

Track My Order

Visit our Help Accordion for the most current tracking information we have for your order using your order number.

You can also track your delivery at any time by selecting the Order Number from your Order History on your Brand account profile here.

Customer Collections and Returns

You can collect or return your order at a Brand warehouse during operating hours.

Johannesburg Warehouse:

SA & Overseas Marketing,

13 Langwa Street, Strijdom Park

Weekdays 09h00 – 14h00
Weekends Closed
Public Holidays Closed

Cape Town Warehouse (Opening soon)

Durban Warehouse (Opening soon)

*Please note: Individual Pickup Points’ operating hours may vary and are subject to change.

Delivery Options

Your parcel is delivered by a private courier company. Our system selects from a range of the best service providers in your area. The courier charge is a flat fee and FREE if your order is above the free-delivery threshold.

How long does delivery take:

Items, packing and delivery is based on what you order, where it will be delivered to delivered and how you choose to pay, so delivery times can vary. Estimates are provided below to help you shop, but always check your order’s Estimated Delivery Date during checkout for the most accurate delivery information.

Standard Delivery

Delivery destinationDelivery time (from dispatch)
Cape Town, Johannesburg, Pretoria1-3 working days
Regional Area2-5 working days
Remote Area3-7 working days

Premium Delivery Options

Only available in Main Centres (Cape Town, Johannesburg & Pretoria)

Delivery typeDelivery timeCut Off time
Same Day DeliverySame Day between 3pm – 7pmPay before 11am weekdays
Express DeliveryNext Working Day between 7am – 7pmPay before 11:59pm previous day
Saturday DeliverySaturday between 11am – 7pmPay before 11:59pm Friday
Sunday DeliverySunday between 11am – 7pmPay before 11:00am Saturday

Customer Collections and Returns

You can collect or return your order at a Brand warehouse during operating hours.

Johannesburg Warehouse:

SA & Overseas Marketing,

13 Langwa Street, Strijdom Park

Weekdays 09h00 – 14h00
Weekends Closed
Public Holidays Closed

Cape Town Warehouse (Opening soon)

Durban Warehouse (Opening soon)

*Please note: Individual Pickup Points’ operating hours may vary and are subject to change.

How do I place an order?

Simply add to cart and follow the checkout process. 

How do I cancel an order?

Contact info@brand.co.za 

If the order has not yet been processed at a warehouse, it can be cancelled. An order that is already processed or out on delivery will need to be returned to our warehouse at buyers cost.

Why have you cancelled my order?

An order that is cancelled will be followed with an email explaining the reason for cancellation. Suppliers with products listed on Brand may have encountered some difficulty in fulfilling the order and request for the transaction to be cancelled. The funds are refunded to the buyer or allocated as a credit you the buyers account on Brand per customers request.

Do you have a media request for product reviews or press comment? Do you have an exciting marketing partnership idea that you’d like to propose to Brand? Then you can reach our friendly Marketing team here. Alternatively, do you have an inquiry about the Brand Group? Reach out to us here.

Looking to sell something exciting on brand.co.za? Head on over here to find out more and apply. We receive a very high number of requests every day and can only respond to applications via this page. Thanks.

Influencer Marketing, SEO, Adwords, Billboards, Print Media, On-Air advertising. The Brand Group is proud to boast a network of the industry leaders in their respective fields of expertise. Our broad reach extends from South Africa, to Namibia, Botswana, Kenya and Angola. 

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